Shipping policy

Thank you for shopping with us! We’re excited to join you on your next adventure and want to make sure you have all the details about our order shipping process. Below, you’ll find key information about shipping charges and delivery times.

If you have any questions or need assistance, we’re here to help.

Shipping Charges

Shipping costs are calculated at checkout based on your location and the size/weight of your order. The exact delivery cost will be displayed for your approval before you finalise your purchase.

Shipping Carriers

We utilise a range of reputable carriers to ensure your order reaches you safely and promptly.

Delivery Timeframes

Delivery times vary depending on several factors including your location and the shipping carrier. While we strive to ensure timely delivery, please note that we cannot be held liable for any delays caused by the courier once the order is dispatched from our warehouse.

International Shipping

At this time, we only offer shipping within Australia. We are not able to accommodate international orders. Please visit our International Dealer Locator for your nearest ARB stockist.

Order Processing Time

Orders are typically processed within 1–2 business days. Once processed, your shipment will be sent out according to the selected shipping method.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this to monitor the status of your shipment.

Shipping Issues

In the rare event that your order is damaged or lost during transit, please contact us within 5 business days of receiving your order or expected delivery date so we can assist you promptly.

Contact Us

If you have any questions or concerns about your shipment, feel free to reach out to our support team at onlinestore@arb.com.au, or phone 1800 800 792.